When the grandson of the original owner shakes hands with you and thanks you for buying a car, I wish there were more stars. Thanks Michael Foster
This was back in March of this year, but haven't gotten around to writing the review. I purchased an Envoy with them, took it for a test drive and everything was great. AC/Heat worked, windows worked one of the doors was kind of hard to open. And the sunroof did not work at all, the track was completely broken. They said that they'd have it fixed up and ready to rock, i asked for a loaner until that time was up and they handed me a really nice Avalanche to drive until i got my envoy back. Which was GREAT, loved it and contemplated buying that from them as well. However, when i went back to get my envoy my front blowers no longer worked and I didn't notice it until i was already about 15 miles away and needed some heat. I waited until the next day to call as when i picked up my vehicle it was about 10 til closing time for them. When i called in, they told me to come on in and they'd take a look at it. I lived in Mishawaka at the time, so this was a HIKE. I get there and have them take a peak at it, about an hour or 2 later they're all done, they find the issue and it's a $100 part and will be about $200 in labor to get it done. I ask, well since i've only had the car for less than a week is this covered? I was told to take it up with my salesman Hugh, so i did. He said that they had already gone above and beyond what they needed to do with repairing my sunroof and door as well as giving me a very nice loaner and that this one was gonna be on me now. While I understand and appreciate what was done for me, I didn't feel right about that. Had i known that i would have been paying for it, i wouldn't have made the long trip there. I would have gone to another shop nearby my home instead of wasting 2 hours on driving one way. And the fact that my vents worked perfect before the sunroof was fixed was concerning. I asked if they tested everything before it's handed back over to the customer to which i was informed yes they do, it's their policy. I still think highly of Hugh and the company, but felt that vents not working upon pick up was odd and not being taken care of felt wrong as well. So, i figure it evens out Great visit with a bad visit to bring it to a 3 star.
Good service. Nice people.
Best place for service and to purchase a new car
The only place to buy a car or truck!!!! They were awesome.
-Steve Z.
Kerlin Motor Company is a US Car Dealer based in Silver Lake, Indiana. Kerlin Motor Company is located at 9944 IN-15, Silver Lake, IN 46982, USA.
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